Question 1

How do I place an order?

Accepted Answer

To place an order, add the desired products to your cart, then proceed to checkout. Fill in the delivery and payment details, then confirm the order. You will receive a confirmation email with the order details.

Question 2

Can I modify or cancel an order?

Accepted Answer

Yes, you can modify or cancel your order within the first 2 hours of placing it, if it has not yet been processed. Contact us at contact@maumau.ro or by phone as soon as possible.

Question 3

How can I check my order status?

Accepted Answer

Log in to your account and go to the "My Orders" section. You will see the status of each order and can track the delivery in real time once it has been shipped.

Question 4

Can I order without an account?

Accepted Answer

Yes, we offer a guest checkout option. However, creating an account allows you to track orders, save addresses, and benefit from exclusive offers.

Question 5

What are the delivery options?

Accepted Answer

We offer standard delivery (3-5 business days) and express delivery (1-2 business days). For orders over 200 RON, standard shipping is free.

Question 6

How much does delivery cost?

Accepted Answer

Standard delivery costs 15 RON and is free for orders over 200 RON. Express delivery costs 25 RON, regardless of order value.

Question 7

Do you deliver outside Romania?

Accepted Answer

Currently, we only deliver within Romania. We plan to expand our services to other European countries in the near future.

Question 8

What if I'm not home for delivery?

Accepted Answer

The courier will try to contact you by phone. If you are not available, the package will be rescheduled for another day or can be picked up from a delivery point.

Question 9

What payment methods do you accept?

Accepted Answer

We accept bank cards (Visa, Mastercard, Maestro), cash on delivery, and bank transfer.

Question 10

Is card payment secure?

Accepted Answer

Yes, we use certified payment processors and all transactions are encrypted. We do not store your card data on our servers.

Question 11

When will my card be charged?

Accepted Answer

For card payments, the amount is blocked when the order is placed and actually charged only after shipment.

Question 12

Can I pay in installments?

Accepted Answer

Currently, we do not offer an installment payment option. We are working on implementing this option in the future.

Question 13

How long do I have to return a product?

Accepted Answer

You have 30 days from receiving the order to return products. They must be in their original condition, with tags intact.

Question 14

How do I get my money back?

Accepted Answer

After we receive and verify the returned product, the amount will be refunded within 5-7 business days through the same payment method used for the order.

Question 15

What if I received a defective product?

Accepted Answer

Contact us immediately at retururi@maumau.ro with photos of the product. We will process the request as a priority and offer you a replacement or full refund.

Question 16

Is return shipping free?

Accepted Answer

Yes, we offer free shipping for all returns. Our courier will pick up the package from your address.

Question 17

How do I create an account?

Accepted Answer

Click on "My Account" in the menu and select "Register". Fill out the form with your details and you will receive a confirmation email.

Question 18

I forgot my password. What do I do?

Accepted Answer

On the login page, click on "Forgot password". Enter your email address and you will receive instructions for resetting your password.

Question 19

How do I delete my account?

Accepted Answer

You can request account deletion by contacting us at dpo@maumau.ro. Warning: this action is irreversible and you will lose your order history.

Question 20

Is my data safe?

Accepted Answer

We comply with GDPR and use state-of-the-art encryption. We do not share or sell your data. Read our Privacy Policy for details.

Frequently Asked Questions

Orders

Delivery

Payments

Returns & Complaints

Account & Security

Didn't find your answer?

Subscribe to newsletter